BLUE & GREEN NAUTICA d.o.o. Marmontova 6, 21000 Split, Croatia OIB: 82690782590 | MBS: 060112255 | EUID: HRSR.060112255 PDV ID: HR82690782590 Email: info@bgnautica.eu | Web: www.bgnautica.eu | Tel: +385 91 5576 326 Version: 05/2026
GENERAL TERMS AND CONDITIONS
Art. 1 – General Provisions
These General Terms and Conditions (GTC) govern the contractual relationship between BLUE & GREEN NAUTICA d.o.o., a travel agency registered in Croatia (hereinafter: the Agency), and the traveller or client (hereinafter: the Client). The GTC form an integral part of every travel contract, booking confirmation, or service agreement concluded with the Agency. By making a booking, paying a deposit, or signing a travel contract, the Client accepts these GTC in full. These GTC are drafted in accordance with the Act on Provision of Tourism Services (OG 130/17, 25/19, 98/19, 42/20, 70/21, 126/25), the Consumer Protection Act, and the Civil Obligations Act of the Republic of Croatia.
Art. 2 – Offer, Booking and Contract
Published prices, programmes and descriptions on the Agency’s website and promotional materials constitute an invitation to contract and are not binding until a travel contract is concluded. A booking becomes valid upon the Agency’s written confirmation (including confirmation by e-mail). The travel contract is concluded in writing and takes effect upon receipt of the deposit. The Agency reserves the right to modify a programme, itinerary or service provider due to circumstances beyond its reasonable control, including but not limited to force majeure, safety considerations, weather conditions, or insufficient number of bookings. In such cases the Agency will notify the Client promptly and offer an alternative of equivalent value.
Art. 3 – Prices and Payment
All prices are expressed in Euro (EUR) and include VAT where applicable under Croatian law. Unless otherwise stated in the booking confirmation, a deposit of 30% of the total price is due at the time of booking. The remaining balance must be paid no later than 14 days before the scheduled departure date. For bookings made within 14 days of departure, the full amount is due immediately. Payment may be made by bank transfer, credit/debit card, or other methods indicated by the Agency. In the event that the Agency is required to increase the price due to changes in transport costs, taxes, or exchange rates, the Client will be notified in writing no later than 20 days before departure. A price increase exceeding 8% of the total price entitles the Client to cancel the booking free of charge.
Art. 4 – Cancellation by the Client
Cancellation of a booking must be submitted to the Agency in writing (including by e-mail to info@bgnautica.eu). The date of receipt of the written cancellation notice by the Agency is considered the cancellation date. The following cancellation fees apply:
- More than 30 days before departure: administrative fee only
- 29 to 22 days before departure: 25% of the total price
- 21 to 15 days before departure: 40% of the total price
- 14 to 8 days before departure: 60% of the total price
- 7 to 2 days before departure: 80% of the total price
- 1 day before departure or no-show: 100% of the total price
In the event of cancellation due to documented extraordinary circumstances beyond the Client’s control (serious illness, death of an immediate family member), the cancellation fee may be reduced upon submission of appropriate documentation. The Agency strongly recommends that all Clients take out comprehensive travel insurance including cancellation coverage.
Art. 5 – Cancellation by the Agency
The Agency reserves the right to cancel a trip or service in the following circumstances:
- Insufficient number of bookings — notice will be given at least 7 days before departure for trips of up to 6 days, at least 14 days for trips of 6 to 11 days, and at least 28 days for trips exceeding 11 days.
- Force majeure or extraordinary circumstances making it impossible or unsafe to carry out the programme.
In either case, the Client will receive a full refund of all amounts paid. The Client has no entitlement to additional compensation for direct or indirect losses arising from the Agency’s cancellation in the above circumstances.
Art. 6 – Agency Obligations and Third-Party Providers
The Agency undertakes to organise and provide services in accordance with the confirmed programme and these GTC. If a significant element of the programme cannot be provided as agreed, the Agency will make reasonable efforts to offer an alternative of equivalent or higher value at no additional cost to the Client.
The Agency is liable for damage caused to the Client through non-performance or defective performance of the travel contract, unless such non-performance or defect is attributable to the Client, to an unforeseeable or unavoidable act or omission of a third party unconnected with the provision of the contracted services, or to unusual and unforeseeable circumstances beyond the Agency’s control.
For services provided by third-party operators — including but not limited to transport carriers, hotels and accommodation providers, diving centres, and activity operators — liability is governed by the mandatory provisions of the laws and international conventions applicable to those providers.
Art. 7 – Client Obligations
The Client is responsible for:
- Holding valid travel documents, passports, visas, and any other documentation required for the trip. The Agency is not liable for any costs, losses, or interruptions caused by the Client’s failure to hold adequate documentation.
- Informing the Agency of any special requirements, health conditions, or dietary needs at the time of booking.
- For nautical and diving activities: confirming physical fitness to participate, accepting the safety briefing and instructions of the guide or operator, and holding valid dive certification and dive insurance where required.
- Behaving responsibly and in accordance with the laws and customs of the destination. The Agency reserves the right to exclude from a programme, without refund, any Client whose conduct endangers safety or disrupts the experience of other participants.
Art. 8 – Insurance
The Agency holds insolvency protection (guarantee fund) and liability insurance in accordance with Articles 59 and 60 of the Act on Provision of Tourism Services:
- Insolvency protection: ADRIATIC osiguranje d.d., Policy No. OV0680024469, valid until 13 May 2027.
- Liability insurance: ADRIATIC osiguranje d.d., Policy No. OV0680024469, valid until 13 May 2027.
The Agency strongly recommends that all Clients independently arrange comprehensive travel insurance covering accident, illness, lost or damaged luggage, and trip cancellation. For all diving and water sports activities, valid specialist insurance (e.g. DAN or equivalent) is required. The Agency can assist in arranging travel insurance upon request.
Art. 9 – Complaints and Dispute Resolution
If a Client experiences any deficiency in the services provided, they are required to notify the tour leader, guide, or local service provider immediately at the point of occurrence, so that the issue can be resolved on the spot.
Any formal written complaint must be submitted to the Agency within 8 days of the end of the trip, by e-mail to info@bgnautica.eu or by post to Marmontova 6, 21000 Split. The Agency will acknowledge receipt of the complaint without delay and issue a written response within 15 days of receiving it.
Claims for compensation arising from non-performance or defective performance of the travel contract are time-barred 2 years after the end of the trip.
If the Client is not satisfied with the Agency’s response, they may contact the State Inspectorate (Državni inspektorat) or use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
PRIVACY POLICY
Art. 10 – Protection of Personal Data
Controller: BLUE & GREEN NAUTICA d.o.o., Marmontova 6, 21000 Split, Croatia (OIB: 82690782590) Contact:info@bgnautica.eu | +385 91 5576 326
10.1 Data We Collect
We collect and process the following personal data where necessary for the purposes described below:
- Identity data: name, surname, date of birth, nationality, passport or ID number
- Contact data: e-mail address, telephone number, postal address
- Booking and payment data: travel dates, services booked, payment records
- Health data (only where voluntarily provided and strictly necessary for safety, e.g. diving activities)
- Communications: correspondence and enquiries submitted via e-mail or website contact forms
- Website usage data: IP address, browser type, pages visited (collected via cookies — see Cookie Policy)
10.2 Legal Basis for Processing
We process personal data on the following legal bases under Regulation (EU) 2016/679 (GDPR):
- Performance of a contract (Art. 6(1)(b) GDPR): to process bookings, issue confirmations, and deliver the services requested.
- Legal obligation (Art. 6(1)(c) GDPR): to comply with Croatian tax, accounting, and consumer protection law.
- Legitimate interests (Art. 6(1)(f) GDPR): to manage enquiries, improve our services, and protect against fraud.
- Consent (Art. 6(1)(a) GDPR): for marketing communications and non-essential cookies, where you have given explicit consent.
10.3 How We Use Your Data
Your personal data are used exclusively to:
- Process bookings and deliver contracted travel services
- Communicate with you about your booking or enquiry
- Issue invoices and comply with accounting obligations
- Send marketing and promotional communications (only with your consent, which you may withdraw at any time)
- Improve our website and services
10.4 Data Sharing
We do not sell or rent your personal data to third parties. We share your data only where strictly necessary for the performance of services you have booked, including with:
- Transport operators, accommodation providers, diving centres, and other service providers involved in your trip
- Payment processing providers
- Public authorities, where required by law
All third-party recipients are required to process your data in compliance with applicable data protection law.
10.5 Data Retention
We retain your personal data for no longer than is necessary for the purposes for which it was collected:
- Booking and contract data: 7 years from the end of the contract (Croatian accounting law)
- Marketing consent records: until you withdraw consent
- Website enquiries: 2 years from the date of the enquiry
10.6 Your Rights
Under the GDPR you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”) where there is no legal basis for continued processing
- Restrict processing in certain circumstances
- Data portability — receive your data in a structured, commonly used format
- Object to processing based on legitimate interests or for direct marketing
- Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal
To exercise any of these rights, contact us at info@bgnautica.eu. We will respond within 30 days. If you believe your rights have been infringed, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): www.azop.hr.
10.7 Cookies
Our website uses essential cookies necessary for its operation, and optional analytics and marketing cookies. You may manage your cookie preferences at any time via the cookie settings on our website. For full details, see our Cookie Policy.
10.8 Amendments
The Agency reserves the right to update these GTC and Privacy Policy at any time. The current version is always published on our website at www.bgnautica.eu. Material changes will be communicated to existing clients in writing.
BLUE & GREEN NAUTICA d.o.o. | Marmontova 6, 21000 Split, Croatia | info@bgnautica.eu | www.bgnautica.euVersion 05/2026 — applicable from 21 May 2026